If you request a RMA for a product and we receive it without the original serial number, model number, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any repair, exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 24 hours. We will respond to your RMA request by e-mail within 24 business hours.
Because the value of many software products is in the registration code, we will always check to see if the code has been used once we get the product back. If the code has been registered, no credit will be issued.
Once a RMA # is issued, we must receive the product back within 15 days from the date created. If we receive it back after this time frame, we have the right to refuse the credit. We have only a certain amount of time to get it back to the vendor for a replacement.
Please do not send a product back without a RMA #! The RMA # needs to be visible on the package so that it can be received by the correct department.