Product Policies

Misc. Info 

Some items may not match the pictures on site. For some oem products the picture may depict a retail box. 

Explanation of Conditions 

  • OEM: Original Equipment Manufacturer - You will also find that OEM software usually doesn't come with a manual (or a box), if it's software you are experienced in using then having no manual won't be a problem, although most OEM software does still come with the built-in help system but does not come with technical support from the manufacturer.
  • DSP: Delivery Service Partner - DSP software is similar to OEM software however there is no manufacturer's name stamped on the manual or printed on the license. DSP software is more generic and OEM software is sold directly to the computer manufacturer. Thus the distribution channel is different for DSP. DSP software is distributed for smaller system integrators and system builder hobbyists for 'clone' or no-name computers. Like OEM versions, DSP versions often come with only an electronic help manual, which is built-in to the software or a small getting-started manual. The software itself contains the same programs as the Retail Box version, except the Retail Box version normally comes with a small printed manual.
  • Refurbished: Product is typically refurbished by a 3rd party facility, not the original manufacturer. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects. 
  • Used Pulls: Product is pulled out of unit (typically out of a unit that has been returned from a lease) Typically this product doesn't come with software or instructions unless indicated. 
  • New Pulls/OEM: Product is new and many times the manufacturer will disassemble new whole units to use parts. Typically this product doesn't come with software or instructions unless indicated. 
  • New Sealed: Product is brand new sealed and is complete with manufacturers original warranty unless otherwise noted.
  • New Open Box: These products have never been used, the only difference between the 'New' and 'New Open Box' is that the outside factory seal has been broken, due to cancelled order, inspection  or mishandling during transporting from warehouse to warehouse. However, the inside contents are complete.

***Any Refurbished item may have minimal cosmetic blemishes***