PLEASE USE THE FORM TO THE RIGHT TO REQUEST A RETURN OR EMAIL info@RefurbishedComputers.COM
Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from date of purchase. RefurbishedComputers.com reserves the right to charge up to a 15% restocking fee (25% on a few select products) with a minimum of a $5 charge for handling. Refunds of opened items that are not defective will be taken on a case by case basis by the customer service department, and will usually be accepted if returned in new condition. If RefurbishedComputers.com receives the product back and finds out that the product has already been registered, a credit will not be given but we will try to work with the customer and manufacturer within reason to fix the problem. Customer is responsible for freight back to us. Please make sure that there is a delivery confirmation on the package that is being returned. We are sorry, but we can not issue credit if we never receive the package. Our goal is 100% customer satisfaction within logical boundaries. Some digital products can not be returned after customer has taken delivery.
If you request a RMA for a product and we receive it without the original serial number, model number, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any repair, exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 24 hours. We will respond to your RMA request by e-mail within 24 business hours.
Because the value of many software products is in the registration code, we will always check to see if the code has been used once we get the product back. If the code has been registered, no credit will be issued.
Once a RMA # is issued, we must receive the product back within 15 days from the date created. If we receive it back after this time frame, we have the right to refuse the credit. We have only a certain amount of time to get it back to the vendor for a replacement.
Please do not send a product back without a RMA #! The RMA # needs to be visible on the package so that it can be received by the correct department.