Policies

SHIPPING INFO

SHIPPING CUT-OFF TIME: 2PM CST

We offer many shipping options including:
Inside the US:
Free Shipping*
FedEx Ground
FedEx 3Day Saver
FedEx 2Day
FedEx Standard Overnight
FedEx Priority Overnight
USPS Priority Mail
FPO / APO

Inside Canada:
FedEx International Economy
FedEx International Priority

*Free Shipping Terms and Conditions
Orders will be shipped via USPS First Class Mail.

Offer valid for a limited time only.

We reserve the right to change or discontinue this offer at any time without notice or obligation.

Applies to U.S. delivery addresses shipped only within the contiguous 48 states, and is subject to other geographic shipping restrictions that may apply to particular products.

Special order items or quantity purchases may not apply.

Items that weigh over 20 lbs. are not eligible.

Orders with Net terms may be excluded.

RETURN POLICY

Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from date of purchase. Refunds of opened items that are not defective will be taken on a case by case basis by the customer service department, and will usually be accepted if returned in new condition. If RefurbishedComputers.com receives the product back and finds out that the product has already been registered, a credit will not be given but we will try to work with the customer and manufacturer within reason to fix the problem. Customer is responsible for freight back to us. Please make sure that there is a delivery confirmation on the package that is being returned. We are sorry, but we can not issue credit if we never receive the package. Our goal is 100% customer satisfaction within logical boundaries. Some digital products can not be returned after customer has taken delivery.

If you request a RMA for a product and we receive it without the original serial number, model number, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any repair, exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 24 hours. We will respond to your RMA request by e-mail within 24 business hours.

Because the value of many software products is in the registration code, we will always check to see if the code has been used once we get the product back. If the code has been registered, no credit will be issued.

Once a RMA # is issued, we must receive the product back within 15 days from the date created. If we receive it back after this time frame, we have the right to refuse the credit. We have only a certain amount of time to get it back to the vendor for a replacement.

Please do not send a product back without a RMA #! The RMA # needs to be visible on the package so that it can be received by the correct department.

POLICIES

Misc. Info

Some items may not match the pictures on site. For some oem products the picture may depict a retail box.

Explanation of Conditions

  • OEM: Original Equipment Manufacturer - You will also find that OEM software usually doesn't come with a manual (or a box), if it's software you are experienced in using then having no manual won't be a problem, although most OEM software does still come with the built-in help system but does not come with technical support from the manufacturer.
  • DSP: Delivery Service Partner - DSP software is similar to OEM software however there is no manufacturer's name stamped on the manual or printed on the license. DSP software is more generic and OEM software is sold directly to the computer manufacturer. Thus the distribution channel is different for DSP. DSP software is distributed for smaller system integrators and system builder hobbyists for 'clone' or no-name computers. Like OEM versions, DSP versions often come with only an electronic help manual, which is built-in to the software or a small getting-started manual. The software itself contains the same programs as the Retail Box version, except the Retail Box version normally comes with a small printed manual.
  • Refurbished: Product is typically refurbished by a 3rd party facility, not the original manufacturer. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects. 
  • Used Pulls: Product is pulled out of unit (typically out of a unit that has been returned from a lease) Typically this product doesn't come with software or instructions unless indicated. 
  • New Pulls/OEM: Product is new and many times the manufacturer will disassemble new whole units to use parts. Typically this product doesn't come with software or instructions unless indicated. 
  • New Sealed: Product is brand new sealed and is complete with manufacturers original warranty unless otherwise noted.
  • New Open Box: These products have never been used, the only difference between the 'New' and 'New Open Box' is that the outside factory seal has been broken, due to cancelled order, inspection  or mishandling during transporting from warehouse to warehouse. However, the inside contents are complete.

***Any Refurbished item may have minimal cosmetic blemishes***



FREQUENTLY ASKED QUESTIONS:

How soon does RefurbishedComputers.com ship orders?
In most cases all orders placed online before 2:00pm CST and phone orders placed before 2:00pm CST will ship the same business day. Our warehouse is open Monday - Friday excluding holidays.

Does RefurbishedComputers.com match the prices of its competitors?
In most cases, RefurbishedComputers.com will not match the prices of our competition. As we deal mostly in surplus and second source products we may not match prices as we don't know for certain our competitors are selling the very same thing or if we believe our competitor may be selling counterfeit products.
 

What payment methods do you accept?
We accept VISA and MasterCard and sometimes company check for business customers. 
 

Do we ship to FPO APO's?
Yes, we do ship to FPO APO's.


How do I know you sell legitimate merchandise? 
We actively inspect all stock we receive and have very strict internal guidelines for the receiving and inspection of merchandise. We offer a money back guarantee. We absolutely do not ever sell counterfeit products. 

Is it faster to order over the phone? 
No. Our system is designed to process orders in the order they are received, so phone and web orders arrive at the same time in shipping. You can also enter your information faster online than we can take it over the phone and this greatly reduces data entry errors. 

Is my order subject to state sales tax? 
Orders shipped to Tennessee addresses are subject to state sales tax.  We do offer a few products that are subject to additional sales tax.  However, the states will be listed on the product very clearly. 

Why is the price and availability displayed at RefurbishedComputers.com different from the price and availability shown at a shopping comparison site? 

We advertise our products on many of the popular online shopping comparison sites. We send price and quantity updates to all of the shopping comparison sites immediately. However, some of these comparison sites may take up to 24 hours to complete the price and availability updates.

This sometimes leads to a short period of time in which the advertised prices and availabilities on the shopping comparison sites differ from our web site prices and availabilities.

If you have experienced any confusion or inconvenience due to an outdated advertised price or availability, please feel free to contact us at +1-800-219-1314 or you can send an e-mail to support@RefurbishedComputers.com  

When will my credit card be charged? 
Your order is reviewed before your card is charged. This usually takes one to two hours after your purchase. 

*If a product you order is currently out-of-stock or must be 'back-ordered', we will pre-charge your account and provide the product to you as soon as it becomes available.*

AUTHENTICITY
All products sold are guaranteed to be 100% authentic non-counterfeit. Purchaser acknowledges OEM versions may have end user restrictions and purchaser assumes all liability for compliance. Purchaser accepts all responsibility for full compliance with manufacture restrictions. It is possible to receive an open product that we opened to inspect the internal components of the product to guarantee that it is authentic.


Pricing Information; Availability; Errors and Omissions Disclaimer
RefurbishedComputers.com is not responsible for typographic errors. RefurbishedComputers.com reserves the right to adjust the prices at any time. RefurbishedComputers.com reserves the right to suspend or cancel any order at RefurbishedComputers.com's discretion. During some situations, RefurbishedComputers.com reserves the right to alter the shipping method. For example, some of our warehouses do not ship USPS. So RefurbishedComputers.com might have to change the shipping to Ground in order to get the product to the customer in a timely manner. RefurbishedComputers.com reserves the right to suspend or cancel orders due to product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, we cannot guarantee that it will be able to fulfill Customer's orders. RefurbishedComputers.com relies on the integrity of integrated system data and on occasion a system error may occur that may reveal the wrong price and or other product details. If this happens we will inform you of the error as soon as possible and correct the information being provided. However, we will not honor orders placed on items that have errors. We do our best to provide up to date and accurate information bringing you the best prices available so please understand errors may occur. If the order has been confirmed and charged to your credit card, we shall immediately issue a credit in the amount of the incorrect price. Note: We also do not guarantee that our prices listed on other Web sites or price engines are accurate or up-to-date.